Security Statement

Our Commitment to you
 
Coastal Bank understands that your trust in us depends on how well we keep your personal, business, and account information secure.  Our Security Program is comprehensive, proactive and designed to ensure information about you is secure whether you choose to bank with us through our branch offices, ATMs, telephone, or the internet.
 
Coastal Bank utilizes industry accepted security practices that are appropriate for the way you choose to bank with us.  For your protection, no matter which channel you choose, we verify you are who you say you are before granting access to your accounts.  Additionally, our systems use firewalls and encryption to protect information about you.
 
Security is Everyone’s Responsibility
 
At Coastal Bank, we take the safeguarding of your information seriously.  In fact, we believe keeping information about you safe and secure is every employee’s responsibility.  We also encourage you, the customer, to take steps in protecting information about you.  An excellent source of information on how to prevent identity theft and what to do if you are a victim of identity theft is the Federal Trade Commission web site.
 
For more information on how we protect information about you online and our approach to privacy, please see our Privacy Statement .
 
Security Controls and Browser Requirements
 
We understand the security of personal and account information about you is important.  To assist us in offering financial services in a secure manner, we employ a number of controls described below.  These controls allow us to properly authenticate your identity when you access these services and protect information about you as it travels over the Internet between us and your access device (such as PC or wireless device).  Many of the financial services we provide on this Web site use access codes, such as your login ID, password, and site key registration.  The Online Bill Pay Security document describes additional security measures.
 
This site requires the use of secure browsers to protect you while you access our online services.  Secure browsers allow you to communicate with our Web site in a protected session by encrypting information that flows between you and the site.  To verify your session is secure, look for https: instead of http: in the URL address line, and a secure symbol (for example, a closed padlock or key) on the status bar of your browser located on the lower part of the screen.  For greater security when viewing your account information over the Internet, we require that you use a browser with a minimum of 128-bit encryption. 
 
To provide additional protection, a timeout feature is used on selected parts of our Web site.  This feature automatically logs you out of your account after an extended period of time.  Re-establishing and authenticating your credentials for your online session helps reduce unauthorized access to your accounts with us via the Internet.
 
The Web site uses firewalls to protect our computer systems and your information.  Firewalls can be thought of as a selective barrier that permits only specific types of traffic (transactions) through our systems.
 
Here is How You Can Help
 
While we at Coastal Bank continue to provide security controls to protect information about you, we believe it is extremely important for you to share in the responsibility for security.  The following are some ways you can protect yourself and your accounts:

• Never share your access codes with anyone.  Remember, a bank representative will never ask you for your password or PIN number.
• We recommend you change your access codes on a regular basis.  If you think your access codes have been compromised, change them and contact us immediately.
• Consider using a personal firewall to prevent hackers from invading your personal computer, especially if you are using DSL or a cable modem to access the Internet.
• Install virus protection software and scan all downloaded software, as well as all diskettes, before use.  Also, do not open and delete emails from unknown sources.
• When you are done with your transactions, always click on the Logoff button on the Web site to exit the application and prevent further access to your account.  When using a public PC (such as in a library or school), also close the browser when you are finished.